Terms of service
PURE PURPLE
TERMS OF SALE POLICY
Effective Date: 01/09/2026
These Terms of Sale govern purchases made through the Pure Purple online store.
By placing an order, you agree to these Terms of Sale together with the applicable Pure Purple
policies.
Nothing in these Terms is intended to exclude, restrict or override mandatory consumer rights
under applicable law.
1. PRODUCTS
Pure Purple offers handcrafted and selected products through its online store.
Natural materials such as leather may have variations in grain, texture, colour and finish. These
variations are inherent characteristics of natural materials and are not necessarily defects.
2. PRODUCT INFORMATION
Pure Purple makes reasonable efforts to ensure that product descriptions, photographs,
colours, dimensions and other information are accurate.
Colours may appear differently on different screens.
Pure Purple reserves the right to correct errors or omissions in product information, pricing and
availability.
3. PRODUCT VARIATIONS
Where available, customers may select pre-defined options such as leather colours or finishes.
Customers are responsible for selecting their preferred options accurately.
The online store is not an open-ended bespoke design service.
4. PRODUCT AVAILABILITY
All products are subject to availability.
If a product becomes unavailable after an order is placed, Pure Purple will contact the customer
and, where appropriate, provide an alternative resolution or refund subject to applicable law.
5. PRICES
Prices are displayed in the currency shown at checkout.
Pure Purple may change prices at any time, but a price change will generally not affect an order
already accepted, except in cases such as an obvious pricing error.
Unless expressly stated otherwise, prices do not include applicable delivery charges, customs
duties, taxes, levies or destination charges.
6. ORDERS
Customers are responsible for reviewing their order before completing payment, including:
- Products;
- Quantity;
- Product options;
- Delivery address;
- Contact information;
- Delivery charges; and
- Applicable taxes or other charges displayed at checkout.
7. ORDER ACCEPTANCE
Submitting an order constitutes an offer to purchase.
An order confirmation confirms receipt but may not constitute final acceptance where further
verification is required.
Pure Purple may decline or cancel an order where:
- A product is unavailable;
- There is an obvious pricing or product error;
- Payment cannot be verified;
- Delivery is unavailable;
- Fraud or unauthorised activity is reasonably suspected; or
- Fulfilment would be unlawful or impractical.
Where Pure Purple cancels an accepted order for reasons attributable to Pure Purple, any
applicable refund will be handled in accordance with applicable law.
8. PAYMENT
Payment must be completed using an available payment method.
Pure Purple may use third-party payment providers.
Customers are responsible for ensuring that payment information is accurate and that they are
authorised to use the selected payment method.
9. PAYMENT-PROCESSING CHARGES
Non-recoverable payment-processing and transaction charges will be deducted from refunds
subject to applicable law.
10. CANCELLATION
Customers may request cancellation before dispatch.
Where cancellation is approved, the applicable refund will be processed under the Returns,
Exchanges & Refunds Policy.
Once dispatched, the order is subject to the applicable return and exchange provisions.
11. DELIVERY
Delivery is governed by the Pure Purple Shipping & Delivery Policy.
Customers are responsible for providing accurate delivery information and, subject to
applicable law, applicable delivery, customs, tax, duty and destination charges.
12. INTERNATIONAL PURCHASES
International customers are responsible for understanding the import requirements applicable
to their destination.
Pure Purple cannot control charges imposed by foreign authorities or logistics providers.
13. RETURNS, EXCHANGES AND REFUNDS
These are governed by the Pure Purple Returns, Exchanges & Refunds Policy.
14. SALE PRODUCTS
Sale products are not eligible for refunds, subject to mandatory applicable law.
Eligible sale products may be exchanged in accordance with the Returns, Exchanges & Refunds
Policy.
15. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate information and complying with applicable
delivery, customs and import requirements.
16. INTELLECTUAL PROPERTY
Purchasing a Pure Purple product does not transfer Pure Purple's intellectual-property rights in
the product design, branding, photographs or other creative material.
17. CHANGES
Pure Purple may update these Terms from time to time. The version applicable to an order will
be the version in effect at the relevant time, subject to applicable law.
18. GOVERNING LAW
These Terms are governed by the laws of Kenya, except to the extent that mandatory laws
applicable to a customer in another jurisdiction provide otherwise.
19. CONTACT
Pure Purple
Email: Support@purepurple.co.ke
Telephone/WhatsApp: +254(0)798363714