Shipping policy

PURE    PURPLE    
SHIPPING    &    DELIVERY    POLICY    — KENYA    &    INTERNATIONAL
Effective    Date:    01/09/2026
Pure    Purple    provides    delivery    within    Kenya    and    to    selected    international    destinations.
Delivery    providers    may    vary    according    to    destination,    availability    and    the    most    appropriate    
logistics    arrangement.    These    may    include    DHL,    FedEx,    Wells    Fargo,G4S,Postal    Corporation    of    
Kenya, regional    &    local    courier    providers,    bus/road-based    logistics    services    and    other    
appropriate    delivery    partners.
Nothing    in    this    policy    excludes    or    restricts    any    consumer    rights    that    cannot    legally    be    excluded    
or    restricted.
1.    DELIVERY    COSTS
Unless    otherwise    stated    by    Pure    Purple    or    required    by    applicable    law,    all    delivery-related    costs    
are    the    customer's    responsibility.
These    may    include:
- Shipping    charges;
- Courier    charges;
- Customs    duties;
- Import    taxes;
- Government    levies;
- Customs    clearance    fees;
- Brokerage    or    handling    fees;
- Storage    charges;
- Return-to-origin    charges;    and
- Other    destination    or    logistics    charges.
2.    KENYA    DELIVERY
Nairobi
Nairobi    orders    are    generally    delivered    the    same    day    to    the    next    day,    depending    on    order    time,    
courier    option    selected, location    and    courier &    availability.
Other    Parts    of    Kenya
Orders    to    other    parts    of    Kenya    are    generally    delivered    the    next    day,    depending    on    destination    
and    courier    availability. Although    next    day    delivery    is    scheduled    ,    please    allow    a    24    hour    buffer    
just    in case    our    courier    partner    encounters    routing    delays    .
These    are    estimated    timeframes    and    are    not    guaranteed    delivery    dates    unless    expressly    stated    
otherwise.
3.    INTERNATIONAL    DELIVERY
Pure    Purple    ships    internationally    to    selected    destinations.
The    courier    or    logistics    provider    may    vary    according    to    the    destination.
International    delivery    times    vary    depending    on:
- Destination;
- Courier;
- Customs    processing;
- Import    requirements;
- Transport    availability;
- Public    holidays;
- Weather;    and
- Other    circumstances    outside    Pure    Purple's    reasonable    control.
International    delivery    estimates    are    not    guaranteed    delivery    dates    unless    expressly    stated    
otherwise.
4.    DUTIES,    TAXES    AND    CUSTOMS
For    international    orders,    customers    are    responsible    for    applicable:
- Import    duties;
- Customs    duties;
- VAT    or    other    taxes;
- Government    levies;
- Customs    clearance    fees;
- Brokerage    charges;    and
- Other    destination    charges,
unless    applicable    law    or    the checkout    terms    expressly    provide    otherwise.
Pure    Purple    does    not    control    charges    imposed    by    foreign    customs    or    tax    authorities.
5.    CUSTOMS    CLEARANCE
Customers    are    responsible    for    providing    information    or    documentation    reasonably    required    for    
customs    clearance. Customs    processing    may    delay    delivery.
Pure    Purple    cannot    guarantee    that    customs    will    clear    an    order    within    a    particular    timeframe.
6.    INCORRECT    ADDRESS
Customers    must    provide    accurate    and    complete    delivery    information.
Where    an    incorrect    or    incomplete    address    results    in    additional    delivery,    redirection,    storage,    
return    or    re-delivery    costs,    those    costs    are    the    customer's    responsibility,    subject    to    applicable    
law.
7.    REFUSED    OR    UNDELIVERABLE    INTERNATIONAL    SHIPMENTS
Where    a    customer:
- Refuses    delivery;
- Fails    to    accept    the    shipment;
- Fails    to    pay    applicable    customs    duties,    taxes    or    destination    charges;
- Fails    to    provide    required    information;    or
- Provides    an    incorrect    or    incomplete    address,
the    customer    may    be    responsible    for    resulting    costs,    subject    to    applicable    law.
8.    LOST    SHIPMENTS
Pure    Purple    will    investigate    suspected    lost    shipments    with    the    relevant    courier    or    logistics    
provider.
Lost    shipments    are    handled    case    by    case.
Where    the    courier    refunds    or    compensates    Pure    Purple,    Pure    Purple    will    determine    the    
appropriate    customer    remedy    in    accordance    with    the    circumstances    and    applicable    law.
9.    DELIVERY    DELAYS
Pure    Purple    will    make    reasonable    efforts    to    dispatch    and    deliver    orders    within    the    estimated    
timeframe.
Delays    can    occur    because    of    customs,    courier    operations,    weather,    public    holidays,    border    
restrictions,    transport    disruptions,    incorrect    customer    information    and    other    circumstances    
outside    Pure    Purple's    reasonable    control.
10.    RETURNS    AND    EXCHANGES
Return    and    exchange    shipping    is    governed    by    the    Returns,    Exchanges    &    Refunds    Policy.
Unless    otherwise    required    by    applicable    law    or    caused    by    a    Pure    Purple    error,    the    customer    is    
responsible    for    applicable    return    and    replacement    costs.
11.    ORIGINAL    DELIVERY    CHARGES
Original    shipping    and    delivery    charges    are    non-refundable    unless    applicable    law    requires    
otherwise.
12.    CONTACT
Pure    Purple
Email: Support@purepurple.co.ke
Telephone/WhatsApp:    +254(0)798363714